Whenever I work with web entrepreneurs, the discussion quickly goes onto one point:


What is it that your company does better than anybody else?

In an era with unprecedented low barriers to entry, and where competition is absolutely global, answering this question correctly and then executing on it becomes more important than ever. And it is surprising how easily we are all being drawn away from that.

Take Qype for example: Qype is successful because it only focuses on local reviews. We had to develop a local search for each market, just to make reviewing simple. Qype reviews are easy to find via Google, on your mobile phone. That is what Qype does really well. Whenever we ventured out of this area, for example with local Groups, we found that we just could not focus the same amount of energy into this.

Nearly every great company stands for one thing they do exceptionally well.

  • Doodle.ch is a fantastic example of this. It does one thing extremely well and is being used for just this: Agree on something, mostly a convenient time for a meeting.
  • Facebook is (and will be) successful in essence, because it will continuosly strive to deliver the best product to connect with your friends. Whatever form this may take. And they have the resources to do so.
  • While a BMW is a car like any other, BMW make the experience for people who like driving just better.
  • Ryanair is fantastic at lowering their costs for flights. Even to the point that they seem to only buy new planes in an economic downturn.
  • Many German Mittelstand companies simply turn out the one product and do that better than everyone else, legions of books have been written about this phenomenon.
  • You know if a company stands for something if it does one thing really well. And here I find too many startups trying to do too many things at the same time, becoming mediocre in each one.

    In the old marketing days, this was called a USP, a unique selling proposition. But today you have to live up to it. And that means focusing all your efforts on this one thing.


    Recently I am spending my reduced work hours doing two very different things.

    1. Educate myself on the current status of sustainable entrepreneurship. Meetings with people from NGOs such as Greenpeace, communities dedicated to sustainable or social projects (Utopia, betterplace.de, reset.to) but also Clean Tech funds, startup investors and green entrepreneurs.

    I have given myself some time to see where the biggest lever is for me.

    2. At the same time, I am being approached by quite a few, mostly German, startup CEOs and founders for business advice, and sometimes funding. While I struggle to make coaching a viable business model, and this takes up too much time, the feedback I get for this has been actually extremely rewarding.

    It is amazing how efficient a two hour coaching seems to be when you have just gone through the same questions yourself and often have done the same mistakes just a couple of months before:
    - what is the core of the business?
    - what do you do better than anybody else?
    - who are your customers?
    - how do you acclerate revenue
    - structure of the team
    - where to look for funding
    - what do investors expect?

    While I will be continuing to distill the most effective form of engagement for me with some of these companies,
    I will try and distribute some of my experience via this blog.


    Finally getting to talk to people again. Discussing ideas, market developments, the underlying trends, barriers to entry, business areas worth disrupting and all these things just plain fun for me.

    I will get bored eventually as I prefer to do things instead of talking about doing things, but for the moment I enjoy the conversation. Most of it, at least. People have been trying to drag me into their ventures and ideas and a surprising number of people, even good friends, have pitched business ideas and concepts that are just not for me.

    So, here is what I find interesting:

    (1) Businesses that make life easier for everyone

    When I started working on  TravelChannel in 1998, I wanted to make it easier to book flights. We build the first engine that could compare flights in two totally different pricing mechanisms – the official IATA tarrifs and the so called grey market in one go, enabling people to find the cheapest flight.
    Qype was started from  a similar starting point: If everyone starts telling everyone about their experience in restaurants, butcher shops or dentists, then there will be less bad experiences.

    Bigger examples that fit this category. Google, Flickr, Facebook, you name it.

    (2) Business that make markets more efficient and disrupt the status quo
    The fun being involved in DocMorris, Europe’s largest mail oder pharmacy that delivers prescription drugs and allowes people to save was that it worked against the existing distribution structure with it’s extremely high cost to the public.
    Qype also is ideally positioned to challenge existing near-monopolies like the yellow pages in each market to give local businesses more efficient advertising.
    Other examples that make markets more efficient: Ebay, of course. But also craigslist, hitflip , nestoria and many others.

    (3) Businesses that help us to reduce emissions
    Together most other people on this planet, I am convinced that we are in a massive climate crises ,  and that mainly our carbon emissions are at a suicidal level.
    I am therefore  – like many other entrepreneurs I know – particularly interested in businesses that help us reduce our carbon emissions. This is where I do most my research at the moment.
    So I will try to combine my background – a degree as mechanical engineer -  with my experience in business-to-consumer internet and starting up companies.
    Here I am not alone. Look at people like John Doerr, Shai Agassi, the Google guys with google.org – lot’s of inspiring examples.

    In summary: Useful, disruptive, saving the environment. These are the discussions I enjoy and the businesses I will get involved in.


    The good thing about speaking publicly about “going green” is that you get people to help you think and challenge you. Today, I found a comment by one of our German Qype users about the T-Shirts we are using. Bang on.

    The only item we currently ship in large quantities are t-shirts. Hence this is an issue for us.

    Actually, we are working on this. We recently did some research regarding the German “Ökotex” certificate. We found out that this will only tell you about the contamination of garments, not about pollution during production.

    We now have found a source via our user where to get sensible ones. Albeit the cost seems to be factor three. We will come up with a solution.


    A couple of weeks ago a very small thing happened. We finally managed to start the separation of paper from other rubbish in our office. Originally, this posed a problem, because there was no separate collection of rubbish in our office building. But after a couple of phone calls, the landlord put a container for recycled paper into the entrance of our building.

    So by making that switch ourselves, we encouraged four other companies to do the same.

    For me, this was a small bang in my personally experience. I actually can have an influence. My lever is much bigger than I thought.